Refund policy

Returns/Refunds/Replacements: 

We want you to love your order! 💕 However:

• Returns or refunds are accepted only if the product is damaged or an incorrect item was sent
• To qualify, please share a clear unboxing video within 24 hours of delivery
• Refunds or replacements will not be processed if:
  • The product is incomplete or returned damaged
  • The original packaging is missing
  • Only photos are shared (video required)

POD Disputes - India (Proof of Delivery):

If your tracking shows Delivered but you haven’t received the package, please contact us at hannah.pikiri@gmail.com within 48 hours of the delivery date.

After this timeframe, we may not be able to file a dispute with our courier partner.

RTO Policy:

If a package is returned to us due to failed delivery attempts:

Reshipping: You may request a reshipment by paying the shipping fee again.

Order Cancellation: You may cancel the order for a refund, minus the original shipping charge, once we receive the returned product in its original condition.

Payment and Currency:

All transactions are processed in Indian Rupees (INR). Refunds from cancelled orders are processed back to the original payment method within 7-15 business days.